frequently asked questions
Q. How many days does it take to deliver my Wekapo products?
Wekapo products are delivered to your door within 4 days. Orders placed during the Black Friday/Cyber Monday Sale and during Chinese New Year may experience longer wait times, however we aim to deliver your items within 1 weeks.
Q. How will my order be shipped?
Our shipping partner DHL, FedEx and USPS is committed to providing top-quality service for your package. We’ll email you the tracking information when it ships.
Q. How much is shipping?
Wekapo offers free shipping within United States on every single item purchased on the website. For orders shipping to other countries, $20.
Q. Do you shipped to Armed Forces/APO/FPO/DPOaddress/P.O.boxes？
At the moment we can only ship to residential or business addresses.
Q. How do I return my package?
We're bummed things didn't work out for you, but here's the good news: you get 30 days to return your items starting from the day you receive your dispatch email. And returns from the USA are absolutely FREE and EASY! You can just click here to request a return/replacement.
Q. Do you offer any guarantee?
At Wekapo, we strive for peak performance. That's why we design our products for maximum quality, utility, and durability. Our products are made for the adventurer in all of us, and backed by our limited lifetime warranty. Wekapo products carry a lifetime warranty to the original owner against manufacturing defects on products purchased from authorized resellers with proof of purchase. (We do not support warranties for purchases made on eBay or non-Wekapo Amazon Market Place sellers.)